Little Things Can Make A Big Difference

March 28, 2014

Call me what you may, but I love stories about lousy customer service.  Maybe because I’ve seen so much of it, seeing stories about it lets me know that I’m not alone in the world.  So when I saw this article about companies with the worst customer service reputations, it made me smile.  I can’t explain why, but that’s my reaction.  And the thing that makes me laugh is that it doesn’t take that much effort to change the perception of lousy vs. great customer service. Continue reading “Little Things Can Make A Big Difference”